Privacy Policy | Prozesswelten

Responsible entity

Prozesswelten GmbH
Austrasse 57
3612 Steffisburg
Switzerland
Email: info@prozesswelten.ch

Prozesswelten GmbH is responsible for data processing in connection with this website and our services. Data protection inquiries can be directed to the email address above.

Data collected and purposes of processing

We collect personal data that you provide to us or that arises from your use of our services.

Categories of personal data

Contact data (name, email address, phone number)
Technical data (IP address, browser and device information)
Communication data (email content, contact form entries)
Contractual data (services used)

Processing purposes

Provision of services and products
Customer communication via contact forms
Compliance with legal requirements
Marketing and customer acquisition
Website improvement and usage analysis

Legal basis for data processing

The processing of your personal data is carried out in accordance with the revised Swiss Federal Act on Data Protection (revDSG) based on:

Performance of a contract or pre-contractual measures
Your consent
Legitimate interests
Compliance with legal obligations

Data sharing

We do not share your personal data with third parties unless:

You have given express consent
There is a legal obligation
Sharing is necessary for contract fulfilment

Data processing for customer communication takes place on Microsoft Outlook/Exchange servers. For web analytics, we use the services described below.

Web analytics

Cloudflare Web Analytics

This website uses Cloudflare Web Analytics, a privacy-friendly analytics service provided by Cloudflare, Inc. Cloudflare Web Analytics does not use cookies and does not collect personal data. Only aggregated metrics such as page views and visitor counts are recorded. The legal basis is our legitimate interest in the statistical analysis of website usage (Art. 6(1)(f) GDPR / Art. 31 revDSG).

Google Analytics 4

This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited ("Google"). Google Analytics uses cookies that enable an analysis of your use of the website. Google Analytics is only activated with your explicit consent (Art. 6(1)(a) GDPR / Art. 31(1) revDSG).

We use Google Analytics with IP anonymisation enabled and Google Consent Mode v2. Without your consent, no analytics cookies are set and no personal data is transmitted to Google. The information generated by cookies about your use of this website is generally transferred to and stored on a Google server in the USA.

You can withdraw your consent at any time via the "Cookie Settings" link in the footer of our website. After withdrawal, no further analytics data will be collected. Data already collected remains unaffected.

For more information on how user data is handled, please refer to Google's Privacy Policy.

Data retention

We retain your data for as long as is necessary for the intended purpose or to comply with statutory retention periods. Contact form entries are stored permanently unless you request their deletion.

Your rights

You have the following rights regarding your personal data:

Right of access: You may request information about your stored data
Right to rectification: You may request the correction of inaccurate data
Right to erasure: You may request the deletion of your data
Right to restriction: You may request the restriction of processing
Right to data portability: You may receive your data in a structured format
Right to withdraw consent: You may withdraw your consent at any time

Requests can be sent to info@prozesswelten.ch.

Data security

We implement technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Our website and IT systems are regularly reviewed and updated.

Changes to this privacy policy

We reserve the right to amend this privacy policy at any time. The current version is always available on this website.